Last Updated: 01/07/2025

Verde Therapy (“we”, “us”, “our”) is committed to protecting your privacy and ensuring the security of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose personal information, including sensitive health information.

1. What Information We Collect
We may collect the following types of personal information:

General personal details: Name, email, phone number, address, date of birth

Health-related information: Information relevant to your exercise physiology care, therapy goals, NDIS plan, medical history, or physical health

NDIS information: Plan details, goals, funding categories

Booking data: Appointment history, session notes, and preferences via our booking platform (Splose)

Website usage data: IP address, browser type, pages visited, time spent, and referring URLs

We only collect information that is reasonably necessary to provide our services or as required by law.

2. How We Collect Information
We may collect your personal information through:

Online booking forms and enquiries

Email, phone, or face-to-face communication

Intake forms and assessment tools

Referrals from health professionals or support coordinators (with consent)

Use of our website or third-party booking systems (e.g. Splose)

3. Why We Collect Your Information
We collect and use personal information to:

Provide tailored exercise physiology and therapy services

Understand your NDIS goals and tailor your support plan

Communicate with you and your care team

Manage bookings, payments, and service delivery

Comply with legal, clinical, or funding obligations

Improve our services, operations, and website

4. How We Store and Protect Your Information
Your personal information is securely stored via encrypted digital platforms, including Splose, which complies with Australian data protection standards.

We take reasonable steps to:

Protect information from misuse, interference, loss, unauthorised access, modification, or disclosure

Ensure only authorised team members can access sensitive data

Keep records accurate and up to date

5. Disclosure of Information
We may share your information with:

NDIS representatives or plan managers (with consent)

Allied health professionals or support coordinators involved in your care (with consent)

Legal, regulatory, or emergency services if required by law or safety

We will never sell your personal data or disclose it for marketing without your consent.

6. Accessing and Correcting Your Information
You have the right to access the personal information we hold about you and to request corrections if it’s inaccurate or incomplete.

To request access or correction, please contact us at:
 [Insert Email Address]
 1300 000 000

7. Making a Privacy Complaint
If you believe your privacy has been breached, please contact us directly. We take privacy concerns seriously and will respond as soon as possible.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au

8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or our practices. The latest version will always be available on our website.